So, you're about to talk to your friends, colleagues or business partners in English on the phone, but you are not sure how to start a conversation. Let me give you a few useful phrases most commonly used when you have:

• to identify the person you are talking to: 

1. (F) Could I speak to Mark, please ?
2. (I) Is that Mark ?
3. Can I speak to Mark ?

• to identify yourself: 

1. Thank you for calling ..., this is Mark ( speaking ).
2. Yes, speaking.
3. Yes, it is.
4. Yes.

• to introduce yourself:

1. (F-SF)My name's Mark.
2. (I) It's Mark.
3. (I) This is Mark (speaking).

English Phrases in Situations

• General phrases
• Saying hello
• Saying goodbye
• Phone conversation
• At the bank
• At the supermarket
• At the market
• At the chemist's
• At the hotel
• At the restaurant
• At the cafe or bar
• At the post office
• At the travel agency
• At the doctor's
• At the dentist's