Phone Conversations

Step one: Listening and repeating the phrases

Step two: Practicing English phrases with the dialogue. Once you know how to pronounce the phrases, you can mute the video and practise

Step three: Doing the following exercise:

Making Formal Phone Calls

Making Formal Phone Calls

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
People spend a lot of time talking on the phone. Phone calls will be different depending on the situation. For example, a group of friends will use different language on the phone than business associates. Watch two phone conversations to learn how to use both formal and informal English on the phone.

Formal phrases - Business Associates:
From 00:58

Rachel: Good afternoon, is Rachel. How I help you?
Mr. Wilson: Hello. Is Mr. Savinov ?
Rachel: May I ask who's ?
Mr. Wilson: My name Mr. Wilson. I'm calling in to our meeting this week.
Rachel: Would you holding for a minute, Mr. Wilson?
Mr. Wilson: .
Rachel: Thanks much.
Mr. Savinov: .
Rachel: Mr. Savinov, you have a phone call from Mr. Wilson a meeting this week.
Mr. Savinov: Great. Put him . Hello, Mr. Wilson. What can I do you?
Mr. Wilson: Hi, Mr. Savinov. I just calling to the details of our meeting. What's good time you?
Mr. Savinov: Well, I'm pretty tomorrow. How about ten o'clock Friday?
Mr. Wilson: I may not be to make it ten. 10:30 be OK?
Mr. Savinov: Sure, that for me. I'll pencil you in 10:30 on Friday.
Mr. Wilson: Great. I'm looking forward it. See you soon.
Mr. Savinov: Sure. Thanks calling. Take .

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