At the Hotel

Step one: Listening and repeating the phrases

Step two: Practicing English phrases with the dialogue. Once you know how to pronounce the phrases, you can mute the video and practise.

Step three: Doing the following exercise:

Booking a Hotel Room - Video2, Part 1

Booking a Hotel Room - Video2, Part 1

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
Pierre Hello, thank you calling the Desolation Hotel. My name is Pierre. How I help you?
Syl Yes, hello. Uh, hi. I a reservation with you a couple of weeks ago and I to change it a different date. Can I do that?
Pierre Absolutely. Let me bring you on the system here. Do you a reservation number?
Syl A number?
Pierre Yes. You would have that when you called the first time.
Syl No, I . Uh, I don’t think I ever got one.
Pierre Oh, that’s no problem. I can look you up on the . Uh, what’s the last name the reservation?
Syl Yeah, it’s uh.. The name is Primeau. That’s P-R-I-M-E-A-U.
Pierre And what’s your date?
Syl October 12th.
Pierre OK, let me here… Ok, here you are. And so you’d like to this reservation?
Syl No, no. I just need to the date.
Pierre Oh OK, yeah, we do that. Uh, to when you like to change it?
Syl Um, yeah, do you have anything for 15th?
Pierre November 15th? OK, let me here… Oh… Hmmm… Unfortunately, it seems that all of our rooms are for that week.
Syl You don’t have anything at all?
Pierre We do, but not in a non-smoking Standard Room. Uh, we have a Deluxe Executive.
Syl Hmmm. So much is the uh, the Deluxe Executive again?
Pierre It’s $649, plus .
Syl Haha. Right. Now I remember why I didn’t it last time. Haha…

List of English Functions