Let’s find out what kinds of telephones are out there :
Now, watch this video and jot down the useful phrases:
– Good morning (+ the name of the company). (How) Can I help you ?
– Hello, can I speak to (+ the name of the person you want to talk to ) ?
—-> Can / could I speak to/with …
– I’m sorry, but … is not in his/her office now / is out at the moment.
– Can I take a message ?
– Can I help you ?
– Can I leave a message ?
– Hello, this is ( + you say your name)
– Hi, (your name ) speaking.
– Can you repeat that, please ?
– I’m afraid I can’t make it.